Medical Answering Services
Our specialists process and protect sensitive, personal information around the clock.
Executel’s medical answering service helps doctors, physicians, dentists, surgeons, and health providers of all kinds avoid missed calls, bring in more patients, and manage their practices more efficiently. Whether representing academic, government, private practice, hospital, or hospice organizations, our live phone answering receptionists are trained to field a vast array of different calls and medical situations.
Our specialists process and protect sensitive, personal information around the clock.
Executel’s medical answering service helps doctors, physicians, dentists, surgeons, and health providers of all kinds avoid missed calls, bring in more patients, and manage their practices more efficiently. Whether representing academic, government, private practice, hospital, or hospice organizations, our live phone answering receptionists are trained to field a vast array of different calls and medical situations.
From confidential messaging that includes basic office information or authorizing referrals to reaching out to patients to set appointments, determine next care steps, and send reminders, Executel handles as much as our healthcare clients require.
With our dependable and proven track record in the industry as well as decades of cumulative experience, rest assured that Executel is the ideal medical answering service capable of handling any scope of healthcare requirements.
Contact an Executel representative today and get a free no obligation 7 day trial to experience what truly organized and professional healthcare communications can mean for your practice, hospital, or clinic.
Accuracy
As per your requirements, our specialists process and protect sensitive personal health information around the clock while maintaining the highest industry standards.
Our trained specialists handle sensitive health information with precision and strict HIPAA compliance. We ensure every message is processed securely while maintaining the highest industry standards.
Specialized
We provide advanced message scripting, call scheduling, information transmitting, as well as high-tech tracking and monitoring to dramatically reduce exposure and risks of HIPAA violations.
From appointment scheduling to urgent message routing, our team follows detailed call protocols. Advanced tracking and monitoring reduce risk while improving operational efficiency.
Live 24/7
Health issues can strike at any time which is why Executel is proud to have the fastest pickup times in the industry, as well as competent live operators that can handle after hours on-call emergencies as well as late night prescription dispatches.
Our live operators answer calls around the clock with industry-leading response times. We support after-hours emergencies and high-volume needs without interruption.
Customized
Every provider or practice is different so we curate a completely custom package of medical answering services for our clients based on a proprietary suite of software using our own in-house specialists.
Every practice operates differently, so we tailor solutions to match your exact workflows. Our in-house systems and specialists deliver fully customized medical answering support.
Screening
For high volume clients our medical answering service effectively screens overflow to either transfer the caller to the right department, take a message or allow them to leave a voicemail.
We intelligently screen and route calls to the appropriate department or on-call provider. Every message is delivered accurately via email, SMS, or secure portal in real time.