We help process orders for big suppliers through friendly and prompt live answering services that minimize call abandonment and improve customer retention. Direct-response ads and ecommerce websites also turn to Executel call center services because our in-house IT department uses proprietary software with dynamic access to online accounts to increase lead capture and handle large spikes in call volume.
Our systems monitor calls in real-time to provide incredible insight to our clients through tracking, detailed diagnostic reports, and profit evaluations that increase returns on investment.
There’s no call too complex for Executel. From medical patients to incoming college students concerned about class information our receptionists are trained to handle your needs effectively and efficiently.
When your business faces an emergency, no matter what time of day, our call center services keep operations in motion until the dust settles. You set the protocol, we make it happen, all while reducing operating costs and helping to protect you from potential legal actions.