AI and real people. Working together, your way.
Choose how your calls are answered. Let AI handle incoming calls and connect callers with a live receptionist when needed, or put people first and let AI step in when call volume increases. Either way, your callers get the support they need.
Three ways to answer, one platform
Switch modes any time or schedule them by hour, day or campaign.
AI only
Every call handled by AI agents.
- Lowest cost per call
- Instant, unlimited capacity
- Great for routine requests
AI + Human
Choose AI First with live receptionist or Human First with AI overflow
- Flexible call handling
- Intelligent routing between AI and people
- Scalable coverage for your business
Human only
Live Executel agents, 24/7.
- Best for sensitive calls
- Custom scripts & escalation
- US-based trained staff
See how your hybrid service works
Each bar is a block of the day. Blue is handled by live agents up to your staffed capacity. Purple is the overflow AI picks up.
- Overflow triggered by queue conditions, wait times, or concurrent calls
- All calls are routed to a human, regardless of complexity
- AI answers when humans are not available, with a custom greeting and brand voice
- Full transcripts and summaries for every AI-handled call
Illustrative demo with sample data.
The right support for every call
Choose a scenario to see how your calls are handled.
Routine Inquiries
A caller has a question about your business or services.
AI answers routine questions using your business information.
A live receptionist takes over when the request needs human support.
Illustrative call flow. Routing follows your configured rules.
The reliability of people, the elasticity of AI
Right-sized cost
Put AI to work where it delivers the most value, from handling routine conversations to supporting our live receptionists during busy periods.
Seamless handoff
AI captures context and can transfer to a live agent with a summary, so callers don't repeat themselves.
No abandoned calls
Give callers a reliable path to assistance, whether AI is handling the initial conversation or providing backup when call volume spikes unexpectedly.
Common questions
How do AI and live receptionists work together?
Choose the configuration that fits your business. With Human First, live receptionists answer incoming calls and AI provides overflow support based on queue conditions, wait times, or concurrent calls. With AI First, AI handles the initial conversation and connects callers with a live receptionist based on caller requests, call type, or other configured rules.
Can calls move from AI to a person?
Yes. Escalation rules transfer a call to a live agent with a summary when a caller asks or when the topic is sensitive.
Do I need a new phone number?
No. Forward your existing number and we handle the routing.
Should I choose AI First or Human First?
The choice is yours. Customize whether AI first fits your business. Or do you clients prefer the personal touch with a Human first setup.
Is there a trial?
Yes, Executel offers a customized 7-day trial with no contract and no credit card.
Never lose a call to a busy signal again
Tell us your call patterns and we'll design the right human and AI mix.
Or call 800-562-7505